Legal · United Kingdom
Privacy Policy
Last updated: 12 August 2026
1. Who we are
[LEGAL NAME LTD], trading as [BRAND], operates [WEBSITE]. We are the data controller for the personal data described in this policy.
2. What data we collect
- Identity and contact data: your name, company name, billing and delivery address, email address and telephone number.
- Order and payment data: the styles and quantities you order, your order history and confirmation of payment. Card details are handled by our payment provider — we do not store full card numbers.
- Technical data: IP address, device and browser type, and cookie data.
- Communications: the enquiries and messages you send us by email or through the order form on this site.
- Marketing preferences: whether you have opted in to receive line sheets and stock updates.
3. Why we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Processing and delivering your order, managing your trade account | Performance of a contract |
| Responding to enquiries and providing support | Legitimate interests / contract |
| Sending marketing emails such as line sheets and stock updates | Consent, or soft opt-in for existing customers |
| Fraud prevention and site security | Legitimate interests |
| Analytics to improve the website | Consent, given through cookies |
| Meeting legal, tax and accounting obligations | Legal obligation |
4. Who we share it with
We share data only with the parties who help us run the business:
- Payment processors: Stripe and PayPal.
- Delivery and freight partners: Royal Mail, DPD and our pallet carrier.
- Website and hosting platform, including the provider that stores order records.
- Email and marketing tools used to send line sheets and order notifications.
- Analytics providers that report on how the website is used.
- Our accountants, where records are needed to prepare and file returns.
We may also disclose data where we are legally required to, for example under a court order or a request from HM Revenue & Customs. We do not sell your personal data.
5. International transfers
Where a provider stores data outside the UK, we make sure it is protected by an adequacy decision or by appropriate safeguards such as the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
- Order and transaction records: 6 years, to meet UK tax and accounting rules.
- Trade account data: for as long as your account is active, then 24 months after it is closed.
- Marketing data: until you unsubscribe.
- Enquiries and support messages: 24 months from your last contact with us.
7. Your rights
Under UK GDPR you have the right to access your data, correct it, erase it, restrict or object to processing, ask for data portability, and withdraw consent at any time.
To exercise any of these rights, contact us at [EMAIL]. We will respond within one month. We may ask you to verify your identity first.
8. Complaints
If you are unhappy with how we handle your data, complain to us directly at [EMAIL] and we will investigate. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Cookies
This website uses cookies. Essential cookies keep the site working, including remembering whether you are viewing prices in euro or pounds. Non-essential cookies and similar analytics storage are only set with your consent, given through the cookie banner, and you can change your choice there at any time.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. If a change materially affects you, we will note it on this page and, where you hold a trade account with us, tell you by email.
Questions about this policy can go to [EMAIL], or by post to [LEGAL ADDRESS].